Our Delivery Options Explained.
Delivered and Fitted
Delivered and Fitted is were Auto Hero brings the battery to you and fits it. This was the original concept and our most popular option.
This option is important if your vehicle has start/stop technology because for a lot of vehicles the battery management system will need to be programmed and reset, this allows all the electronics to operate correctly and the alternator to charge the new battery correctly.
Book online with our booking system at a time and date convenient to you.
Delivered Excluding Fitting
For our Delivered Excluding Fitting service Auto Hero delivers the battery to your selected address, allowing you to fit the battery yourself. We will deliver the battery the same day if ordered before 11am, if ordered after 11am the battery will be delivered the next day (Monday - Friday only) No deliveries available on weekends.
Click & Collect
Our Click & Collect service allows you pay online and then pick the battery up at your convenience
As Auto Hero is a division of Motorway Hessle Ltd, this is were you will be collecting your order. Please bring your order confirmation (print out or email on your phone and I.D) The order can only be released after these are seen.
The address for collections is
Motorway Hessle Ltd. 86a Hull Road, Hessle HU13 9LU
We can only accept returns on batteries that have not been fitted, and in its original condition as supplied to you, including the original voltage. Please return to us within 30 days of delivery.
We do not offer a collection service for unwanted returns, the battery will have to be returned to our address by yourself.
Guarantee claims - For any guarantee claims please contact us by phone or email. If you purchased your battery with our Delivered & Fitted service we can visit you to test the battery and replace if it's deemed faulty. Please note we reserve the right to charge a £25 call out charge for any battery that is found to not be faulty after we have attended and carried out our test. For instance batteries can go flat for various reason and doesn't necessarily mean they are faulty
If you purchased a battery with our Click & Collect service please return the battery or bring the vehicle to our address and we can test the battery and then exchange the battery if it's deemed to be faulty.
Please note the battery must still be within it's guarantee period and proof of purchase is required.
Your statutory rights are unaffected by any of our terms and conditions.